Examplify submitted my exam correctly, but now my Mac OS background and icons are gone. What do I do?

For Windows computers, you have EsWinsr utility to help you switch back to your normal desktop profile settings, but for Mac computers, it is a little different. If your background just shows Examsoft background picture, but your desktop icons and/or shortcuts on your Mac desktop are present and working correctly, then you may just need to change your background back to what you had before. However, if your icons and/or shortcuts are missing with just the "Examsoft" logo in the background, then do the following fix provided by Examsoft Support. If you don't feel confident about doing this fix, then we recommend that you contact Examsoft support.

Step 1: Run the Apple Terminal.

Your Apple Finder should still be working so open up a Terminal window by:

- Pressing the command key and space bar together to initiate the search function

- Type in "Terminal," then run the Terminal app

or

Go to the Finder Menu at the top and select Applications

Then go to the Utilities folder

Then run the Terminal app

Note: click on the picture for a larger view.

STEP 2: Run the Apple script in the terminal window to swap back your background settings.

Once you are in the terminal window you can copy and paste (Apple command key + C and then V) the command below in its entirety to your terminal window:

defaults write com.apple.finder CreateDesktop -bool YES
killall Finder
defaults write com.apple.dashboard mcx-disabled -boolean NO
defaults delete com.apple.dock mcx-expose-disabled
killall Dock
defaults write com.apple.screencapture type png
cd /Library/Caches
rm /Library/Caches/com.apple.desktop.admin.png

Once you've copy and pasted the command into the Terminal window, press the Enter key to initiate the restoration process of your previous Mac OS desktop settings. 

Warning: Your background back may still be set to "Examsoft" picture background so you may have to change that back to your old background picture.

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