In Windows, I get this warning prompt that I need to update my printer driver for SCUCOPIERXxX. How do I fix this?
SCU Facilities replaced all campus Office Automation Rabbit copier-printers with Xerox copier-printers. Along with the device replacements, SCU Facilities also implemented a new printer management system called SCU Papercut. This new new system manages all print job queues and performs automatic printer driver updates to all university-assigned computers using the new SCU Papercut Xerox printer drivers. If you have been printing without issues and suddenly have this warning suddenly come up, then do the following.
Contact MRC-Xerox and Facilities to let them know you had this alert come up.
Normally, these Xerox printer updates will happen automatically without user intervention, but sometimes, the update automation process gets stuck. You will need to alert MRC-Xerox and Facilities to let them know so they can further investigate the system. For example, you are faculty or staff assigned to SCUCOPIER270 located in room 309. When you go to print, an alert pops up and warns you to update SCUCOPIER270. You acknowledge the alert to update, but it keeps prompting you to update. You must alert the copier-printer vendor, MRC-Xerox (MRCCallCenter@scu.edu, and the contact at Facilities (emerryman@scu.edu) first
If you don't feel like waiting for facilities, then you can easily troubleshoot the issue and resolve it by doing the following:
STEP 1 - Locate your current SCUCOPIER printer definition and delete it.
For this example, we have located SCUCOPIER270 printer definition in your printer settings that is causing the issue, and
then remove the SCUCOPIER printer definition, which is in this example, SCUCOPIER270
STEP 2 - Reinstall the SCUCOPIER printer driver
Now that you have deleted the printer definition, you must manually reinstall the same SCUCOPIER that you just deleted. In order to do that, bring up a search bar (or enter in the search bar), \\SCU-Papercut
It will then bring up the SCU-Paper install folder and list many SCUCOPIER install packages on campus. Search for the printer that was just deleted, i.e. SCUCOPIER270, and double-click on that install icon to initiate the reinstallation process of SCUCOPIER270 printer drivers and its definition.
STEP 3 - Test print or release your print job.
Once the installation has completed, a new SCUCOPIER print queue window will be displayed. You can not print to your assigned SCUCOPIER printer definition.
Law Technology YT video: Troubleshooting Xerox Printer Driver Issues on Windows OS
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